Responsibilities:

·          Provide level 1 or 2 support to end-users  (including advising user on appropriate action or attend to problem personally)

·          Diagnose and resolve technical hardware and software issues

·          Research questions using available information resources

·          Track and route problems and requests and document resolutions

·          Prepare activity reports

·          Provide basic administration  to help desk software

·          Keep track of all help desk interactions

·          Facilitate IT purchases process

·          Support IT tasks like system monitoring, backup and tape management

Requirements:

·          Diploma qualification

·          Experience: 2 years working experience in similar role

·          Skills: Hands on knowledge on Windows XP, Windows 7, Microsoft Office 2003, 2007, Familiar with ITIL v3 and Intel servers

·          Behavioural Attributes: Good written and oral communication skill, customer focused and service oriented, Proactive, Responsible, Quality focused