Responsibilities

• Work and supervise the operations of the collections unit with the objective to minimize credit losses and maximize recovery of past due outstanding by implementing effective and efficient collection activities.
  
• Ensure that sufficient processes are in place to adequately review all past due accounts and to translate collection objectives and targets into executable actions and work closely with the team leaders to deliver the collection objectives and targets.
  
• Provide guidance and coaching to the team leaders as well as to the collection staff to excel in their job performance
  
• Liaise with external collection agencies and lawyers
  
• Effective and efficient operation of collection unit

Requirements

• Degree or equivalent in business-related disciplines
  
• With at least 5 years’ supervisory experience in Collection/Call Centre of financial institutions
  
• Meticulous with good organization skills
  
• Excellent communication and interpersonal skills with the ability to work well with people from all levels
  
• Analytical with flair in numbers
  
• Knowledge in process management, credit control and credit risk management
  
• Independent, target driven and a team player
  
• Good knowledge of MS Office Applications