Responsibilities

·         Able to handle customer enquiries professionally by phones, emails and faxes including walk-in customers

·         Investigate customers’ complaints and rectify the problems, by recommending the necessary actions to prevent recurrence

·         Recommend products - including cross-referencing, both to our sales team and directly to customers

·         Involved in the Technical Verification of returned and replacement products and apply corrective measures and processes

·         Liaise with UK Technical Support and/or Products support groups, for replacement and repair requirements

·         Set-up and maintenance of workbench equipments for verification and repairs of minor faults

·         Translate technical specifications into compelling features and benefits that are easily understood by the targeted customers

·         Liaise/support inter-department requirements to increase service level to customers (eg. offer/recommendation of correct products)

·         Involvement in Road shows, product demonstrations and presentations, exhibitions and on-site cross-referencing work

Requirements

·         Degree / Diploma in Engineering

·         Relevant experience in technical support or servicing industry is preferred

·         Highly-committed

·         Service oriented, meticulous and well organised

·         Must be able to multitask and be adaptable to environment

·         Ability to work under pressure

·         Good written and spoken communication and interpersonal skills

·         Able to troubleshoot and conduct minor repairs

·         Good application knowledge in Components and Test & Measurement equipments